Employment Opportunities

CERTIFIED CHRYSLER MASTER DIESEL TECHNICIAN

Rockie Williams Premier is a family-owned dealership with a great reputation and team. We are a very busy shop with state-of-the-art facilities in need of a Certified Chrysler Master-Level Diesel Automotive Technician/Mechanic with a focus on customer satisfaction and building long-term relationships.

As a Certified Chrysler Master-Level Automotive Technician, you will be experienced, up-to-date on the latest automotive technologies and be a persistent problem solver.

RESPONSIBILITIES:

• Able to diagnose and repair Chrysler automotive diesel systems including engines, steering, brakes, suspension, transmission, air conditioning, etc.
• Complete service and repair assignments efficiently, safely and accurately to pass quality inspections set forth by dealership and Chrysler's quality standards
• Comply with company safety policies and procedures
• Communicate directly with service advisors and foreman regarding the status of the service work, providing an estimate of time needed for additional repairs with the ultimate goal of maintaining a positive experience for the customer

REQUIREMENTS:

• Master Diesel Certified or 2+ years diesel automotive technician/mechanic experience
• Team-oriented, flexible and focused on maintaining a high level of customer service
• Working knowledge of shop equipment (such as wheel and tire equipment, alignment system, diagnostic equipment, AC equipment, etc.)
• Strong Diesel Automotive knowledge
• Valid Driver's License
• Maintain sufficient personally-owned tools in good working order
• Employment subject to a background check and drug screen test

BENEFITS:

• New, air-conditioned facility with state-of-the-art equipment
• Very competitive compensation plans paid weekly
• Up to $36 per hour (including Bonuses) depending on experience
• Closed on Sunday
• Vacation / Health Benefits / Life Insurance
• Employee discounts on parts and service work
• Training and advancement opportunities
• Drug-free work environment

Job Type: Full-time

Salary: Up to $36.00 /hour DOE

EXPERIENCED AUTOMOTIVE TECHNICIAN/MECHANIC (CHRYSLER PREFERRED)

We are a family-owned dealership with a great reputation and team. We are a very busy shop with state-of-the-art facilities in need of a full-time, quality technician with a focus on customer satisfaction and long-term relationships.

Responsibilities:

• Able to diagnose and repair Chrysler automotive systems including engines, steering, brakes, suspension, transmission, air conditioning, etc.
• Complete service and repair assignments efficiently, safely and correctly in order to pass quality inspections set forth by dealership and Chrysler's quality standards
• Comply with company safety policies and procedures
• Communicate directly with service advisors and foreman regarding the status of the service work

Qualifications:

• Master Certified or 2+ years automotive technician/mechanic experience
• Team-oriented, flexible and focused on maintaining a high level of customer service
• Working knowledge of shop equipment (such as wheel and tire equipment, alignment system, diagnostic equipment, AC equipment, etc.)
• Strong Automotive knowledge
• Valid Driver's License
• Maintains sufficient personally-owned tools in good working order

Benefits:

• Excellent work environment (new, air-conditioned facility with state-of-the-art equipment)
• Very competitive compensation plans paid weekly
• $25-35/per hour
• Vacation / Health Benefits / Life Insurance
• Employee discounts on parts and service work
• Training and advancement opportunities
• Drug-free work environment
• Closed on Sundays

Parts and Service Clerk

Great opportunity for an experienced Automotive Parts and Service Clerk to join our dealership. The ideal candidate must be detail-oriented, customer-focused, and have the ability to multi-task. 

If you're tired of working long hours with no appreciation for your effort, this could be your golden opportunity. We truly care about our employees and put our money where our mouth is with compensation packages set accordingly.

Responsibilities:

• Receive and record customer payments and close customer repair orders
• Reconcile payments and balance Parts & Service invoices and deposits at end of shift
• Keep track of purchased or serviced vehicles and update customer service history details in the database
• Process extended warranty documentation
• Assist warranty administrator
• Serve as back-up receptionist
• Clock employees in/out
• Handle customer complaints courteously and diplomatically
• Perform any other duties, as requested by Manager
• Maintain professional appearance of customer service waiting area

Requirements:

• High school diploma, GED or military equivalent required
• Good math and computer skills
• Excellent listener and oral communicator
• Excellent customer service skills
• Previous experience in retail, office or customer service environment, a plus
• Professional personal appearance
• Dealership experience, preferred
• Must be able to pass pre-employment drug test and background check

Job Perks:

•   New, state-of-the-art facility
• Excellent pay plan & benefits
• Supportive, knowledgeable staff
• Equal opportunity employer
• Excellent pay & benefits
• Closed on Sunday

AUTOMOTIVE SERVICE COORDINATOR

We are looking for an experienced Service Coordinator to join our team in Mt. Juliet, Tennessee. The Service Coordinator handles inbound service reservation calls, confirms service reservations, and performs outbound follow-up calls.

We are a unique automotive dealership with a peaceful, caring work environment that encourages professional growth. We truly care about our employees and reward them with competitive compensation packages. 

Responsibilities:

• Promptly and professionally answer inbound service calls with the goal of providing an exceptional client experience resulting in a scheduled reservation with the service team. 
• Greet customers in a courteous, welcoming way
• Contact customers for due and overdue service 
• Contact service customers for post-service follow-up
• Set service appointments
• Track rental car fleet in/out activity

Requirements:

• High School Diploma or GED equivalent
• Service BDC experience preferred
• Excellent oral and written communication and customer service skills
• Attention to detail
• Ability to work effectively in a fast-paced environment
• Professional appearance
• Employment subject to a background check and drug screen test
• This position requires the ability to bend, kneel, walk or stand for long periods of time in all types of weather.

Benefits:

• New, air-conditioned facility with state-of-the-art equipment
• Competitive compensation plans paid weekly
• Closed on Sunday
• Vacation / Health Benefits / Life Insurance
• Employee discounts on parts and service work
• Training and advancement opportunities
• Drug-free work environment